Let’s review the stats:
- Facebook has 901 million monthly users1
- Twitter claims 340,000,000 tweets are sent everyday2
- The number of daily Pinterest users has gone up 145% since the start of 20123
Clearly, it was only a matter of time before physicians and their patients began experimenting with social media. However, finding a way to communicate with patients in a way that is valuable, while maintaining confidentiality, is proving difficult. Although some doctors are interested in pursuing social media as an avenue to consult with patients, their places of employment may end up shutting them down. According to IT Publication NetworkWorld, Matt Goldstein, a soon-to-be Stanford grad, was expressly forbidden from using social media to communicate with patients by his hiring hospital in Boston. This policy extends to denying friend requests should they come from patients.
Although online forums currently exists where doctors can confer with each other, patients are left out of the mix. Some patients are turning to sites such as PatientsLikeMe, where individuals can discuss their medical situation with others that are in a similar position. The site currently has almost 150,000 users talking about symptoms, treatment options, medications and so on. However, physicians are not currently a part of this conversation.
In the past, healthcare has been more of a private business, with communication limited to the doctor and patient, and perhaps the patient’s immediate family. In today’s world, patients can interact with someone they will never meet about their symptoms and the latest treatment options. The opportunity is there for physicians to make this conversation richer and more beneficial, it remains to be seen how this will best be accomplished.